Refund policy

30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in GOSUND’s warehouse for inspection, the refund process will begin.
  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, GOSUND refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through GOSUND’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
Notes:
- Returns must include all accessories;
- Items must include original packaging;
- For warranty claims not related to product quality, the buyer is responsible for shipping costs;
- For warranty claims not related to product quality, GOSUND will refund the full cost of the product.
- If the product does not meet the requirements above, the return request may be rejected.
Refund requests for the 30-day return policy expire 30 days after the warranty claim is made. For non-quality related issues with expired warranties, returns will not be processed.
Contact info📧 support@gosund.com
📲 US/CA +1 (855) 925-3570
Mon-Fri 9AM-5PM (EST)