FAQ

Frequently Asked Questions

Switch

Frequently Asked Questions

Does it need a neutral line? How could I know whether there is a neutral line？

Yes, it needs a neutral line. The best way is to check the actual wires in the switch box, the neutral line is often going to be colored white, but it also may be other colors. If there are multi-gang switches, that has a much higher likelihood of having neutrals.

If there is a wall outlet near the switch, most likely that switch box has a neutral. If your house was built in the mid-1980s or later, there is an excellent chance that you have neutral lines in the box.

Learn how to install our switch(es) efficiently, please check the below YouTube video link: https://youtu.be/Fflvy4I7M6I

Learn how to distinguish wires, this video is for your reference: https://youtu.be/qyAPIui38HE

Suggestion: It's better to make marks with label stickers for wires before removal and replacement.

What is the difference between the single-pole switch, dimmer switch, and the 3-way switch?

The single-pole switch is designed to turn on/off the light at only 1 place, but could not control the fan speed or light brightness.

The dimmer switch is designed to turn on/off the light at only 1 place, besides, it also could control the fan speed or light brightness.

The 3-way switch is designed to turn on/off the light at 2 places, but could not control the speed and brightness. The 3-way switch also could be used as the single-pole switch.

I have a dual wifi router, How could I use it?

Our smart devices require a 2.4g wifi channel during the initial connection to the app. After a successful connection, you may enable the 5G and the smart devices should work fine.

Please double check these steps to make sure you are on the 2.4g as a requirement during the initial connection of the device to the app.

Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label at the back of the router).

Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.

Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.

After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G" on the Wi-Fi search page of the mobile phone, then please choose the 2.4G.

Afterwhich, please click forget the network from the Wifi settings of your phone and reconnect with only 2.4G then, kindly connect the smart devices to the app.

If your router is dual-band, or both 2.4Ghz and 5GHz, here is the link for you to change to 2.4Ghz: https://www.youtube.com/watch?v=dV3PR24RzoI

Dimmer switch

The lights are flickering when I dim them.
Lights turns on and off by itself.
The lights won’t dim.
Automatic switch

Could you kindly try to change bulbs? Actually, there are some dimmable bulbs that we recommend to use for our smart dimmer switch. The type of dimmable bulbs that our dimmer can support are Incandescent lamps, Philips, SULVA NIA, relax LED, refreesh LED, the Great Value (DAYLGHT LED Ceiling Fan Bulb, Glass LED General purpose). If LED bulbs, then normal dimmable bulbs. FEIT (OM75DM/930CA) is not compatible for our dimmer right now. Smart bulbs won't work with the smart dimmer switch.

Please try to remove the smart switch from the app and reset before connecting again.

To remove the device from the app: Open the app- Click the device name -click edit sign (upper right-hand side). Go to the bottom of the screen and click "Remove Device" or "Remove Device -clear data" *If you would like to delete all saved automation/schedule

To reset the device, simply press and hold on to the power button (for about 5-10 seconds). The smart device/switch will blink slowly for AP mode and fastly blinking for Easy mode. Please try both modes

Please check the video links for your reference.

AP Mode https://youtu.be/oU8a9KHWXUU

Easy Mode https://youtu.be/7994iSE-eLM

If the issue persist, please provide the Virtual ID’s of the smart switch for technical checking. In most cases, a firmware update can fix the issue. Here is the guide for you to find your Virtual ID:

Please open the Gosund app- click the device's name - and click "edit sign" on the top right of the screen; 2.Click "Device Information", then you'll find "Virtual ID". Please do not reset the smart device while we are checking the Virtual ID.

There is no indicator light when I press and hold the switch for 5 seconds. Is this a bad switch?

Could you tell us do you have Neutral and Load wires in your wall box and kindly make sure that the wiring's are properly connected? Could you confirm your wiring: white wire - Neutral wire; black wire - Live wire; Red wire - Load wire; Green wire - Ground wire?

Some tips :

1) Get a voltage tester . It is cheap and helps a lot in finding cables and for safety.

2) Neutral wire (white wire) maybe in the back of the box wrapped and unused. You need it for the switch.

3) Please do not just connect cables of same colors. A voltage tester helps a lot. In some case, red cable from the wall is live cable which you have to connect to black cable on the switch and black cable from wall (load cable) have to be connected to red cable on the switch.

4) Load wire usually comes from top of the box (that is the wire that goes to light) have no current unless switch is turned on. Output is 110V. Please refer to the attached file for reference and short videos.

Learn how to install our switch(es) efficiently, please check the below YouTube video link: https://youtu.be/Fflvy4I7M6I

Learn how to distinguish wires, this video is for your reference: https://youtu.be/qyAPIui38HE

Suggestion: It's better to make marks with label stickers for wires before removal and replacement.

My switch no longer work. It is showing offline in the app and won’t connect again. What steps should I do to make it work again?

Firstly, please remove the switch from the app and reconnect again. To remove the switch from the app: Click the switch’s name -click edit sign (upper right hand side). Go to the bottom of the screen and click "Remove Device" or "Remove Device -clear data" *If you would like to delete all saved automation/schedule

To reconnect again the smart switch again to the app, please press and hold the power button for 5-10 seconds until the indicator light will rapidly blink for Easy mode, and slowly blinks for AP mode. If your router us dual-band, please ensure to disable your 5g before connecting the switch to the app.

Please refer to short videos below for AP/Easy mode. We hope this helps.

AP mode

Easy mode

Please let us know if this helps.

Please open the Gosund app- click the device's name - and click "edit sign" on the top right of the screen;

Click "Device Information", then you'll find "Virtual ID". Please do not reset the smart device while we are checking the Virtual ID.

My switches will not connect to the app. The indicator lights can blink slowly or rapidly but the app is not finding the switch. It works as a normal switch only. Can you help me?

Thanks for your email. Do not worry, we got your back on this. Please check these steps to make sure you are on the 2.4g as a requirement during the initial connection of the device to the app.

Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label on the back of the router).

Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.

Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.

After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G" on the Wi-Fi search page of the mobile phone, then please choose the 2.4G. Afterwhich, kindly connect the smart switches to the app via AP or Easy mode. Please refer to short videos below. We hope this helps.

AP mode :

Easy mode :

There was a power outage and when the power is up and running, my switches no longer work. Why are these not connecting automatically to the app after the power outage?

After the power is turned off, the device should automatically reconnect.

However, because the router itself will take a certain time to restart and restore the network, when the connection times out, it will also cause the reconnection to fail. If there are too many devices connected on the router, some devices will fail to reconnect. In such case, you just need to reconnect the smart devices to app.

Please refer to short videos below for AP/Easy mode. We hope this helps.

AP mode

Easy mode

I changed my router/modem and now none of my smart switches will connect to the app. Is there a fix for this?

Thanks for your email. Do not worry, we got your back on this. Please make sure your new router is 2.4g. If it is dual-band, please disable the 5G for the meantime. Please check these steps to make sure you are on the 2.4g as a requirement during the initial connection of the device to the app. Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label on the back of the router).Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.

Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.

After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G" on the Wi-Fi search page of the mobile phone, then please choose the 2.4G. Afterwhich, kindly connect the smart devices to the app via AP or Easy mode. Please refer to short videos below. We hope this helps.

AP mode :

Easy mode :

One of my switch no longer works. It no longer have the indicator light when I press and hold the power button? Is the switch dead now?

Thanks for your email. Do not worry, we got your back on this. Could you please tell us what appliance you have connected to the switch? Our smart switch supports 100-240V and can only only handle up to 1,650 watts. If more than that, the smart device’s life expectancy will shorten and eventually will fail.

Please also try these steps. Reset the device, simply press and hold on to the power button (for about 5-10 seconds).

Please check the video links for your reference.

AP Mode

Easy Mode

We hope this helps.

I bought your smart switches some years ago and they have green LED light when turned off, now I bought 2 more and they do not have the green LED indicator when the lights are off. Are these defective? If not, can you put the green LED to my new switches? I love it so I can see the switch when the lights are off.

The switch without green light is normal. It is an upgraded version. As some customers complained that the indicator was too bright if they install switches in their bedroom, so we changed the indicator to be like this: The indicator will be off when you turn off the switch.

We are sorry, there’s no way to put a green light to the new version. We hope for your kind understanding. Thank you.

The switch emits a hissing sound or noise, it is very annoying. Can you fix this?

Thanks for your email. Do not worry, we got your back on this. Please provide us your Amazon order ID and the Virtual IDs of the smart device for technical checking. To find the Virtual ID, please open the app- click the smart device's name - and click "edit sign" on the top right of the screen; Click "Device Information", then you'll find "Virtual ID.

My wall wiring does not have 4 wires, only 2 or 3. Can this switch work in my house?

We are sorry, we have stated on both page and manual to not buy the smart light switch if there is no load and /neutral wire in the wall box. Our switch installation requires 4 wires. Please check if there is a capped wire at the back of your wall box. It may be a load/neutral wire.

Or if it is not possible for you to ask a technician to add the neutral/load wire, please contact Amazon for a return.

I have dual band router, can you let me know how to check if my router is using the 2.4G?

Please try these steps. Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label on the back of the router). Find the Wifi settings.

Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.

Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.

I accidentally bought a 3-way switch, can I use this to my single pole wall wiring setup?

Yes, you can connect it to a single pole. Please follow these steps.

1 Put the 3 screws provided in the 3 small holes in the top.
2 Place the line wire in the middle of the three holes and put the load wire in either of the traveler holes.
3 Connect the ground wire to the green wire on the Gosund 3-way switch.
4 Connect the white wire from the Gosund 3-way switch to the outlet’s exposed Neutral wires. Securely screw them together inside the wire nut.
5 Power on the circuit breaker, and check if the light on the front of the switch is blinking.
Important Note: LED bulbs and ceiling fan can not work with Gosund 3-way smart switch when it is connected as single-pole switch.

How do I install the 3-way switches? There are only 2 wires from your switches.

The 2 wires from our smart switch are Neutral and Ground. On your wall wirings, you must have ground, neutral, traveler 1, traveler 2 and live/hot load wire. Please see attached short video for reference.

https://www.youtube.com/watch?v=5EvY9K6p9wo&t=87s

Can this switch supports 240v?

Yes, it can. Our smart switch supports 100-240V and can only only handle up to 1,650 watts. If more than that, the smart device’s life expectancy will shorten and eventually will fail. Please make sure you only use it within the product’s wattage.

Lastly, please make sure you have a neutral and load wires from yoru wall wirings.

Learn how to install our switch(es) efficiently, please check the below YouTube video link: https://youtu.be/Fflvy4I7M6I

Learn how to distinguish wires, this video is for your reference: https://youtu.be/qyAPIui38HE

Suggestion: It's better to make marks with label stickers for wires before removal and replacement.

Do you have multi- gang wall plate?

Thanks for your email.

Sorry, we do not have multi -gang wall plates.

We can suggest to buy a screw-less wall plates. Some of our customers did like this and it worked.

We hope for your kind understanding.

My switch blinks red and green. What does it mean?

The reason for that is you have not connected it to the wifi. After your wiring, the green light indicator flashes. If you press it like a normal switch, then it won't show green light indicator again.

So our suggestion is: Under Wifi condition, you reset it by pressing the button for 5 seconds until the indicator rapidly flashes green which is the Easy mode. In AP mode, the indicator will blink slowly. Simply press hold the power button again so the indicator light will change from fastly blinking to slowly blinking or vice versa. We hope these videos will help.

AP mode

Easy mode

SMART PLUGS

My smart plugs won’t connect to the app. I do not have 2.4G Wi-Fi band. Can you help me?

We are sorry, we have stated on both website page and manual that our smart devices will require a 2.4g Wi-Fi connection but only during initial connection of the smart device to the app. If you only have 5G, we regret to inform you that the smart devices will not work on your router. In your case, please return them to Amazon for a refund. (within 30 days from date of purchase)

My WP3 and WP5 smart plugs stopped working after I use it on my space heater. What can I do to fix this?

The said smart plug’s rate current is 10A, it is not suitable on any of these appliances:

Air conditioner, water pump, any heater, power strip, microwave oven, induction cooker, fireplace even if these are rated current of 5A. These are appliances that produces heat that 10A plugs might not bear. We have a WP6 smart plug that is compatible to work with high-powered devices. Please check product ASIN B08BZDFLWF. It can handle up to 1,875 watts.

Please provide us your Amazon order ID, complete name and address, we will replace the smart plug for you and please do not use it with the aforementioned appliance next time.

My one smart plug connects through WiFi and turns on and off but does not supply any power to the appliance. Is this under warranty?

Thanks for your email. Do not worry, we got your back on this. Could you please tell us what appliance you have connected the smart plug with? Could you please try to unplug it from the socket, remove it from the app and reset it before connecting to the app again? To remove the device from the app: Click the device name -click edit sign (upper right-hand side). Go to the bottom of the screen and click "Remove Device" or "Remove Device -clear data" *If you would like to delete all saved automation/schedule

Then, please reset it before connecting again to the app. Simply press and hold the power button (for 5 seconds). The smart plug will blink slowly for AP mode and fastly blinking for Easy mode.

Please refer to the short videos below

AP mode

Easy mode

Then, please try to connect it to a different appliance to see if it makes any difference.

If the issue persists, please provide us your Virtual ID for technical checking.

Here is the guide for you to find your Virtual ID:

Please open the app- click the device's name - and click "edit sign" on the top right of the screen; 2.Click "Device Information", then you'll find "Virtual ID". Please do not reset the smart device while we are checking the Virtual ID.

Thank you for your patience.

One of my dual plugs is constantly needing to be reprogrammed for the app. I have reset it and it still happens. How to fix this?

*Offline issues

Please double-check as to how many smart devices can be connected at one time on your router. Some routers have limitations. A home router can only support 16-20 devices, including mobile phones, tablets, laptops, etc. When router is overloaded, some smart devices will disconnect because the network is not stable.

If the issue is not the router , please provide us your Amazon order ID and the Virtual ID of the smart device for technical checking. In most cases, it can be fixed by updating the device's firmware. To find the Virtual ID, please open the app- click the smart device's name - and click "edit sign" on the top right of the screen; Click "Device Information", then you'll find "Virtual ID". Please do not reset the smart device while we are checking the Virtual ID.

Thank you for your patience.

The smart plug will turn on and off by itself randomly. What should I do to fix this? *Automatic switch

To remove the device from the app: Click the device name -click edit sign (upper right-hand side). Go to the bottom of the screen and click "Remove Device" or "Remove Device -clear data" *If you would like to delete all saved automation/schedule

Then, please reset it before connecting again to the app. Simply press and hold the power button (for 5 seconds). The smart plug will blink slowly for AP mode and fastly blinking for Easy mode. Please refer to short videos below

Ap mode

Easy mode

Then, please try to connect it to a different appliance to see if it makes any difference.

Do not also forget to check for updates in the app. Kindly open the app- Click the device name- click edit sign (upper right hand)

Click "Device Update" -confirm

Please keep your phone and device closer when you do the updates

If the issue persist, please provide us your Amazon order ID and the Virtual ID of the smart device for technical checking. In most cases, it can be fixed by updating the device's firmware. To find the Virtual ID, please open the app- click the smart device's name - and click "edit sign" on the top right of the screen; Click "Device Information", then you'll find "Virtual ID". Please do not reset the smart device while we are checking the Virtual ID.

Thank you for your patience.

My smart plugs will not connect to the app or Wi-Fi. Can you help me?

Thanks for your email. Do not worry, we got your back on this. Please check these steps to make sure you are on the 2.4g as a requirement during the initial connection of the device to the app.

Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label on the back of the router).

Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.

Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.

After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G" on the Wi-Fi search page of the mobile phone, then please choose the 2.4G.

Afterwhich, kindly connect the smart devices to the app. Make sure your enter the correct password of your wifi.

Please make sure to reset the smart plugs before connecting. Simply press and hold the power button (for 5 seconds).

The smart plug will blink slowly for AP mode and fastly blinking for Easy mode.

How can I set one group of my smart plugs and smart bulbs and set a schedule of the group?

We are very sorry, you can only create a group of the smart devices of the same model.

Smart plugs and smart bulbs cannot be group together. Please group them separately instead.

Here's how to create a group and schedule for the group.

Open the app- click a smart device's name - click the pencil sign at the upper right hand side-Click Create Group- check the smart device's name you want to be in a group -click Save- rename the group.

Then, -click schedule (To create schedule)- click "Add" under No Timer Data -set a time -Repeat once or every day - Switch 1 select "on"- Save. Then, click Add schedule to set for "off".

You may also use the tap-to-run automation. Please see attached tap-to-run automation reference.

How to reset WP2?

Press and hold the < sign for about 5 seconds so that the indicator light will flash.

Slow flash is for AP mode, while fast is for Easy mode.

We hope these videos will help. Kindly check for reference.

AP mode https://youtu.be/6cSqUyHlHik

Easy mode https://youtu.be/KrwU1gmAJSU

Will the smart plugs work on TV?

If I may ask, is your TV a smart TV? The plug works well with things like lamps, as the switch on the lamp is not digital. They do power back on when you replug in.

If your tv has an on-off switch, then the plug can not turn it on automatically, instead, please have it turned on manually first, and control on and off via the app.

BULBS

I am having trouble how to connect the smart bulbs to the app. My wifi is 2.4g. My 5G is disabled already. Can you help me?

First, please make sure your have the correct app which is Gosund app.

Here are the direct download links of the app for your reference:

Gosund app

For iOS: https://smartapp.tuya.com/gosundsmart

For Andriod: https://play.google.com/store/apps/details?id=com.gosund.smart

Then, open the app, click the add device or + sign at upper right hand of the app,then please make sure you click the Light source under the Lighting tab.

Install the light bulb to your lamp/socket, then reset it by turning on/off the switch, 3 times in a row (wait 2 seconds before turning off ), then you'll see the bulb to flash rapidly or slowly. Slowly blinking indicator light is for AP mode, while fastly blinking indicator light is for Easy mode.

Easy Mode:

http://y2u.be/AE-EWGnIQdQ

AP Mode:

http://y2u.be/dUO0KwY0Ct0

Make sure your enter your correct Wifi password. Do not use VPN (Virtual Private Network) or Proxy Server and remove wifi extender if you have any.

We hope this helps.

2.My smart bulbs stopped working / showing offline on the app. Please help me to get it working again.

Could you please try to remove the bulbs from the app and reset the bulbs before connecting again? To remove the bulb from the app: Click the bulb's name -click edit sign (upper right hand side)

Go to the bottom of the screen and click "Remove Device" or "Remove Device -clear data" *If you would like to delete all saved automation/schedule

Install the light bulbs to your lamp/socket, then reset it by turning on/off using lamp’s switch, 3 times in a row (wait 2 seconds before turning off ), then you'll see the bulb to flash rapidly or slowly. Slowly blinking indicator light is for AP mode, while fastly blinking indicator light is for Easy mode.

Easy Mode:

http://y2u.be/AE-EWGnIQdQ

AP Mode:

http://y2u.be/dUO0KwY0Ct0

If the issue persists, please provide us the Virtual ID for technical checking. To find the Virtual ID, please open the app- click the device name - and click "edit sign" on the top right of the screen; Click "Device Information", then you'll find "Virtual ID". Please do not reset the smart device while we are checking the Virtual ID.

Thank you for your patience.

My router requires a Mac address of the smart bulb , how can I find that?

Thanks for your email. Do not worry, we got your back on this. The Mac address is the 12 digit number of the product, you have to connect the bulb with the Gosund app first, then you may find the Mac address on the app.

Connect the bulbs via your home's data hotspot / friends' phone’s hotspot first, just open the hotspot as a wifi, and then follow the instructions to connect. Make sure the wifi channel is 2.4gzh during the first connection.

Please remember to reset the bulb before connecting. Install the light bulbs to your lamp/socket, then reset it by turning on/off using lamp’s switch, 3 times in a row (wait 2 seconds before turning off ), then you'll see the bulb to flash rapidly or slowly. Slowly blinking indicator light is for AP mode, while fastly blinking indicator light is for Easy mode.

Easy Mode:

http://y2u.be/AE-EWGnIQdQ

AP Mode:

http://y2u.be/dUO0KwY0Ct0

When the bulbs are connected to Gosund app, you can find the Mac address on the app. Please follow these steps:

Open the app- click the smart device's name - and click "edit sign" on the top right of the screen; Click "Device Information", then you'll find the Mac address.

We hope this helps.

The bulb emits a hissing sound or noise, it is very annoying. Can you fix this?

Thanks for your email. Do not worry, we got your back on this. Please provide us your Amazon order ID and the Virtual IDs of the smart device for technical checking.

To find the Virtual ID, please open the app- click the smart device's name - and click "edit sign" on the top right of the screen; Click "Device Information", then you'll find "Virtual ID".

How to connect multiple bulbs to a fixture?

Do not worry, we are here to help.

It is recommended to install them one by one. After the first bulb is connected to the app, kindly remove it from the socket and install the second bulb and repeat this process to all smart bulbs that you will connect to your desired lamp/ceiling fan. If you wish to control 3 bulbs with one button on the App, you can use the "Tap-to-Run" function.

Please see attached reference. Thank you!

PLUGS

How to connect my P2 power strip to the app? I have 2.4G and it will not connect

There are 2 ways to connect to the app –AP mode and Easy mode.

Please reset the P2 before connecting. Press and hold the reset/power button for 5-10 seconds.

It will blink slow for AP mode and will blink fast for Easy mode.

Open "Gosund" APP > "+" > "Electrician" >"Power Strip(Wi-fi)", follow the app operation guidance,and quickly connect.

Please see short videos for reference.

AP mode https://youtu.be/HKy_bGMfm88

Easy mode https://youtu.be/8qiCagBswh8

It only supports a 2.4 GHz Wi-Fi network, please confirm that your home Wi-Fi is 2.4 GHz and keep the plugs closer with the router as much as possible when first connection.

Please check these steps to make sure you are on the 2.4g as a requirement during the initial connection of the device to the app.

Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label on the back of the router).

Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.

Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.

After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G" on the Wi-Fi search page of the mobile phone, then please choose the 2.4G.

Check if your wifi name and password are entered correctly.Do not use VPN (Virtual Private Network) or Proxy Server and remove wifi extender if you have any.

This smart outlet extender has 3 independently controlled smart outlets(Max 10A), 3 regular hot outlets (not smart, can be used with big-power devices), and 3 smart USB ports (controlled together).

How to reset the power strip?

To reset the power strip, simply press and hold on the power button (for 5-10 seconds)

Then, the blue indicator light will blink. It will blink slow for AP mode and will blink fast for Easy mode.

Open "Gosund" APP > "+" > "Electrician" >"Power Strip(Wi-fi)", follow the app operation guidance, quickly connect.

Please see short videos for reference.

AP mode https://youtu.be/HKy_bGMfm88

Easy mode https://youtu.be/8qiCagBswh8

I bought a WP9 and why only 1 USB port will show on the app?

The 3 smart USB ports are controlled as one, thus only 1 will show on the app.

This smart outlet extender has 3 independently controlled smart outlets(Max 10A), 3 regular hot outlets (not smart, can be used with big-power devices), and 3 smart USB ports (controlled together).

I can't connect my WP9 power strip to the app

Please make sure to turn off the 5ghz channel on your router in order to connect the power strip successfully to the app.

Please check these steps to make sure you are on the 2.4g as a requirement during the initial connection of the device to the app.

Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label on the back of the router).

Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.

Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.

After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G" on the Wi-Fi search page of the mobile phone, then please choose the 2.4G.

Check if your wifi name and password are entered correctly and try to remove the wifi extender.

Make sure to keep the router closer to the device when connecting to the app.

Afterwhich, kindly connect the smart devices to the app. Once the power strips are connected, you can turn on the 5GHz wifi channel.

To connect to the app, please open the app, click the + sign at the upper right hand side

Then, click Power strip (Wi-Fi) under Electrician.

Press and hold the power button of the smart device for 5 seconds to get the indicator light blinks fast or slow. Confirm the indicator blinks slowly for AP mode connection, while fastly blinking for Easy mode connection. We hope these videos will help.

AP mode https://youtu.be/2mny3rSF_jk

Easy mode https://youtu.be/W36dYQd9FZ4

BEDSIDE LAMP

I cannot connect the smart lamp to the app. I am on 2.4 G