Frequently Asked Questions
Q: Does the camera need to connect to the power supply?
A: Yes, it is not a battery-powered camera. It needs to be plugged into the outlet for continuous and reliable power supply.
Q: Do I have to subscribe to the cloud service to use the camera?
A: No! We never force customers to subscribe to the cloud service. Just connect to the power then you can see the live stream on your phone.
Q: Can I receive notification for motion detection without cloud service?
A: Yes, You will receive a motion video about 6s when movement is triggered. These alarm videos will be saved to the [Alerts] page on APP.
Q: Does the camera support a Micro SD card? If yes, which kind of SD card should I use?
A: Yes, this security camera supports up to 8-128G Micro SD card/Class 10/ Fat 32 format. Micro SD card is not including in the package. The new file will cover the previous video.
Q: What should I do if there is a problem with the product?
A: Just contact the email or phone call from the user manual for further help.